CAPASP Newsletter

Welcome to October’s Newsletter!

With the nights drawing in, we thought it might be a good idea this month to highlight the work that Cambridgeshire and Peterborough Trading Standards does to tackle rogue traders. We’ve got some good news about a new scam website reporting service and, if you ever wondered what a “money mule” is, you’ve come to the right place!

Partner in the Spotlight

Cambridgeshire & Peterborough Trading Standards has seen an increase in rogue trading incidents in recent years and its officers work with Cambridgeshire Police to tackle rogue trading by sharing intelligence and assisting each other with investigations.

The victims are often the most vulnerable in our community and the impact on them is immense. Many are targeted over a period of years and some rogue traders acquire a huge income from this type of work.

Rogue trading ranges from poor quality work and high pressure sales to organised crime gangs targeting the elderly and vulnerable on a daily basis, often demanding large amounts of money by threats and intimidation, sometimes without even doing any work.

Kirsty from Cambridgeshire & Peterborough Trading Standards has the following tips if you are looking to have work carried out on your property:


  • Get recommendations from a someone you trust (friend, family, neighbour)
  • Always obtain a written quotation and aim to obtain at least three written quotations
  • Take time to consider the quotations
  • Ask for the trader’s ID and carry out your own checks to establish if they are genuine (never phone a number that they have provided you with to verify their identity)


  • Agree to work offered by someone who cold calls you without carrying out your own research into their business or whether to work is actually needed
  • Pay cash up front
  • Feel pressured into agreeing work

To find reputable traders, visit our CAPASP partner Safe Local Trades or Buy with Confidence .

Trading Standards would urge you to contact their advice partners at the Citizens Advice Consumer Service in relation to suspected rogue trader incidents or suspicious activities.

Doing this ensures that the information is recorded on the national complaints’ database. Where appropriate, a copy of the complaint is passed to both the consumer’s local Trading Standards Service and the trader’s local Trading Standards Service if the trader’s address is known.

The Citizens Advice Consumer Service can be contacted on 0808 223 1133 during office hours Monday to Friday, or visit where an online form is available.

If you think you, or someone you know, has been targeted by rogue traders, you can also report it to the Police on 101 (if it’s after the event) or on 999 if the incident is still occurring, or the traders are coming back to collect money.

New scam website reporting service

The public will be able to help in the fight against malicious cyber criminals thanks to a NEW scam website reporting service.

The website reporting tool is an online form: Report a suspicious website – NCSC.GOV.UK and is the latest way in which the public can help the National Cyber Security Centre (NCSC) counter online scams: last year, the NCSC created the pioneering Suspicious Email Reporting Service where the public can forward suspected scam emails to: .

As of 30th September, the number of reports received by the NCSC stands at more than 7,700,000 with the removal of more than 64,000 scams and 119,000 URLs.

Phishing: how to report to the NCSC – NCSC.GOV.UK

It’s not cool to be a money mule

If you’ve recently settled your son or daughter at university, it might be a good idea to warn them about unsolicited offers of work that pop up on their social media feeds, as Karen from CAPASP discussed recently with Jeremy Sallis on his show (5th October, 12.30pm):  BBC Radio Cambridgeshire – Jeremy Sallis, Labour Pains

Criminals entice young people with the offer of quick cash in return for letting their bank accounts be used for the purposes of laundering money. Young people could find themselves with a criminal record, have their bank accounts closed and find it difficult to get credit or student loans in future.

Money mules – what are they and could you fall victim? (


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